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| Copyright by J Flair Homestyles, LLC All Rights Reserved |
Customer Service
514 Daniels St., #282
Raleigh, NC 27605
Tel: (919) 341-5718
Fax: (919) 521-5721
Email: info@jflair.com
Your privacy is important to us. Please click here to view our privacy policy.
Gift Wrap
We offer a gift wrap for your convenience. We'll wrap your gift and include a note for a special someone. Just put
"Gift Wrap by J Flair" in your shopping cart! Please make sure to leave a message to a recipient when you check
out.
Large Order Pricing
When requesting discount pricing for large orders, please specify item names, quantities and date needed.
Ordering Process
You may place an order through our website or by fax. Please feel free to call us if you prefer. We will then confirm
your order via e-mail. Once you reply back to us and confirm your order, we will process it right away.
Shipping Information / Policy
Your order will be filled within 2-3 business days. We ship via US Postal Service. We will notify you as soon as
possible of any delays. Please note that the estimated delivery days are provided by USPS. It may vary
depending on the day you place your order due to holidays, sever weather, etc...
During the ordering process, you’ll have the option to select your preferred shipping method. Simply select the
method you like and the charges will be included in the order total. If you’d like to go back and try a different
method, just use your browser’s “back” button. Shipping charges are based on weight of the filled order.
We are happy to exchange/return orders, but we will refund or exchange only the cost of goods. We'll not refund
shipping, any custom related fees, or taxes. Please see "Return and Exchange" below for more details.
<US-Domestic>
Priority: 2-3 business days, trackable online
Express: 1-2 business days, trackable online
If more than 10 days pass after you place an order and you have not received your order, please contact us
immediately. We'll do our best to track your order. If you wait more than 2 weeks to notify us, it will be hard to track
and J FLAIR is not responsible for any lost items by a carrier.
<Canada>
Express: 5 business days, trackable online, insured up to $100
Priority: 6-10 business days, not trackable online, not insured
First Class Mail: 10 days~varies, not trackable online, not insured (only up to 3.9lbs. If the pacakge is 4 lbs or
more, our system will automatically give you Priority Mail rates, and we'll ship via Priority)
For any international orders, taxes and duty fees may be applied. J FLAIR is not responsible for lost items, foreign
custom fees, or taxes.
<Other International Countries>
Express: 5 business days, trackable online, insured up to $100
Priority: 6-10 business days, not trackable online, not insured
First Class Mail: 10days~varies, not trackable online, not insured (only up to 3.9lbs. If the package is 4 lbs or
more, our system will automatically give you Priority Mail rates, and we'll ship via Priority)
We provide automatic shipping rates with UPS Worldwide Saver due to their partnership with Yahoo!. USPS is
currently available for limited countries. However, if your country is not listed and you're interested in getting a quote
for USPS, please let us know. We will find the most cost effective way to ship your order. US Postal Service may
be considerably cheaper. For any international orders, customers are responsible for any duty fees that may
apply. J FLAIR is not responsible for lost items, foreign custom fees, or taxes.
Order Status and Confirmation
Once your order has been placed, we will send you a confirmation email. If you wish to check on the status of your
order please e-mail us at info@jflairhomestyles.com. We'll send you another e-mail when we ship your order.
If you live in, or ship your order to North Carolina, we are required to charge you local tax on your purchase at the
current rate of 7.75% and an additional .5% if you live in Mecklenburg County.
Once the order has been processed, a confirmation e-mail will be sent to you.
Returns and Exchanges
Except for fabrics, we are happy to honor any exchanges/returns as long as the item being exchanged/returned is in
new condition and accompanied by the original invoice. Your exchange/return request must be made within 14
days of receipt. All sales are final on fabrics.
We will refund or exchange only the cost of goods. We'll not refund shipping, any custom related fees, or taxes.
J Flair Homestyles wants you to be completely satisfied with your online purchases. If for any reason you are not,
please email us at info@jflairhomestyles.com to obtain a Transaction Number. In order to issue your Transaction
Number, we will need the following information:
1. Your email, contact information and/or fax.
2. The item number & description of the merchandise being returned/exchanged.
3. The original invoice number.
Your Transaction Number and the address of where to return the item(s) will be issued via email. (Or by phone or fax
if necessary) Please write this number on your invoice and the outside of the box.
All items must be unused and returned in the same condition as sent. Once we have approved and received your
return, we will process your exchange/refund within 7-10 business days.
You may ship your return as soon as you have received your Transaction Number. For your protection, please send
all returns via a traceable carrier and in a well-padded box. We cannot be responsible for returns that are lost or
damaged during return shipping. All costs related to return shipping are paid by the customer.
In the unfortunate event that your merchandise arrives damaged or defective, we will gladly replace the item and
take care of all additional shipping charges related to the return. Please contact us within 7days of receiving the
damaged package. Make sure to obtain your Transaction Number by e-mailing us at info@jflairhomesyles.com.
We will not be able to process any returns/replacements without this number.
If the returned item is to be exchanged, please include a note detailing the exchange. After we receive your
exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any
price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be
issued in the same form it was received.
Your exchange will not be shipped until we have received full payment for this balance.
Raleigh, NC 27605
Tel: (919) 341-5718
Fax: (919) 521-5721
Email: info@jflair.com
Your privacy is important to us. Please click here to view our privacy policy.
Gift Wrap
We offer a gift wrap for your convenience. We'll wrap your gift and include a note for a special someone. Just put
"Gift Wrap by J Flair" in your shopping cart! Please make sure to leave a message to a recipient when you check
out.
Large Order Pricing
When requesting discount pricing for large orders, please specify item names, quantities and date needed.
Ordering Process
You may place an order through our website or by fax. Please feel free to call us if you prefer. We will then confirm
your order via e-mail. Once you reply back to us and confirm your order, we will process it right away.
Shipping Information / Policy
Your order will be filled within 2-3 business days. We ship via US Postal Service. We will notify you as soon as
possible of any delays. Please note that the estimated delivery days are provided by USPS. It may vary
depending on the day you place your order due to holidays, sever weather, etc...
During the ordering process, you’ll have the option to select your preferred shipping method. Simply select the
method you like and the charges will be included in the order total. If you’d like to go back and try a different
method, just use your browser’s “back” button. Shipping charges are based on weight of the filled order.
We are happy to exchange/return orders, but we will refund or exchange only the cost of goods. We'll not refund
shipping, any custom related fees, or taxes. Please see "Return and Exchange" below for more details.
<US-Domestic>
Priority: 2-3 business days, trackable online
Express: 1-2 business days, trackable online
If more than 10 days pass after you place an order and you have not received your order, please contact us
immediately. We'll do our best to track your order. If you wait more than 2 weeks to notify us, it will be hard to track
and J FLAIR is not responsible for any lost items by a carrier.
<Canada>
Express: 5 business days, trackable online, insured up to $100
Priority: 6-10 business days, not trackable online, not insured
First Class Mail: 10 days~varies, not trackable online, not insured (only up to 3.9lbs. If the pacakge is 4 lbs or
more, our system will automatically give you Priority Mail rates, and we'll ship via Priority)
For any international orders, taxes and duty fees may be applied. J FLAIR is not responsible for lost items, foreign
custom fees, or taxes.
<Other International Countries>
Express: 5 business days, trackable online, insured up to $100
Priority: 6-10 business days, not trackable online, not insured
First Class Mail: 10days~varies, not trackable online, not insured (only up to 3.9lbs. If the package is 4 lbs or
more, our system will automatically give you Priority Mail rates, and we'll ship via Priority)
We provide automatic shipping rates with UPS Worldwide Saver due to their partnership with Yahoo!. USPS is
currently available for limited countries. However, if your country is not listed and you're interested in getting a quote
for USPS, please let us know. We will find the most cost effective way to ship your order. US Postal Service may
be considerably cheaper. For any international orders, customers are responsible for any duty fees that may
apply. J FLAIR is not responsible for lost items, foreign custom fees, or taxes.
Order Status and Confirmation
Once your order has been placed, we will send you a confirmation email. If you wish to check on the status of your
order please e-mail us at info@jflairhomestyles.com. We'll send you another e-mail when we ship your order.
If you live in, or ship your order to North Carolina, we are required to charge you local tax on your purchase at the
current rate of 7.75% and an additional .5% if you live in Mecklenburg County.
Once the order has been processed, a confirmation e-mail will be sent to you.
Returns and Exchanges
Except for fabrics, we are happy to honor any exchanges/returns as long as the item being exchanged/returned is in
new condition and accompanied by the original invoice. Your exchange/return request must be made within 14
days of receipt. All sales are final on fabrics.
We will refund or exchange only the cost of goods. We'll not refund shipping, any custom related fees, or taxes.
J Flair Homestyles wants you to be completely satisfied with your online purchases. If for any reason you are not,
please email us at info@jflairhomestyles.com to obtain a Transaction Number. In order to issue your Transaction
Number, we will need the following information:
1. Your email, contact information and/or fax.
2. The item number & description of the merchandise being returned/exchanged.
3. The original invoice number.
Your Transaction Number and the address of where to return the item(s) will be issued via email. (Or by phone or fax
if necessary) Please write this number on your invoice and the outside of the box.
All items must be unused and returned in the same condition as sent. Once we have approved and received your
return, we will process your exchange/refund within 7-10 business days.
You may ship your return as soon as you have received your Transaction Number. For your protection, please send
all returns via a traceable carrier and in a well-padded box. We cannot be responsible for returns that are lost or
damaged during return shipping. All costs related to return shipping are paid by the customer.
In the unfortunate event that your merchandise arrives damaged or defective, we will gladly replace the item and
take care of all additional shipping charges related to the return. Please contact us within 7days of receiving the
damaged package. Make sure to obtain your Transaction Number by e-mailing us at info@jflairhomesyles.com.
We will not be able to process any returns/replacements without this number.
If the returned item is to be exchanged, please include a note detailing the exchange. After we receive your
exchange, an email will be sent out to confirm your order and the new balance or credit due. This will include any
price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be
issued in the same form it was received.
Your exchange will not be shipped until we have received full payment for this balance.
